About Order Cancellation
After the order confirmation on our website, if you request an order cancellation on account of personal reasons, you will be assessed a 3% transactions fee by the third party, eg. Credit card company, while $20 administration fee will be charged by us. Please be noted that we do not accept order cancellation for preorder products.
About Returns
Due to hygiene concerns, we do not accept returns for all products.
About Exchanges
If your item has a quality defect (non-human damage) within 14 days of purchase or delivery, you are eligible for a one-time exchange.
Eligible Defects Include (and are limited to):Exchanges are only valid for the following situations:
- Broken clasps, earring posts, or chains that prevent the item from being worn
- Fallen stones (cubic zirconia, natural crystals, or pearls)
Please contact us immediately to arrange your exchange. You can exchange the item in person at our physical stores or mail it back to our designated address via SF Express Collect (Pay on Delivery).
Lingering Accessories will cover all shipping fees incurred for eligible exchanges to ensure a worry-free shopping experience.
Please be noted that :
- Overdue exchange requests will not be accepted.
- Each order is eligible for a one-time exchange only.
- Exchanges are restricted to the same item in the exact same color and style.
- Minor flaws caused during transit, such as tiny scratches, do not qualify for an exchange.
- Slight color variations between the physical item and photos due to lighting conditions are normal and do not qualify for an exchange.
Permanent Free Cleaning Service
To achieve a better shopping experience for you, all 925 sterling silver accessories purchased on our website from 1/9/2021 may enjoy a permanent free cleaning service.
2-Year Free Maintenance Service
