Australia Shipping & Returns
Personalised jewellery shipped from Hong Kong. Estimated delivery to Australia is 7–14 business days depending on your city and customs clearance. Duties and taxes may be collected by customs and are payable by the recipient upon delivery. We don’t accept change‑of‑mind returns; damaged or defective items are eligible for exchange. Your statutory rights under the Australian Consumer Law (ACL) remain unaffected.
Shipping
- Origin: Hong Kong
- Carrier: International postal or courier services (varies by order)
- Estimated delivery time: 7–14 business days (subject to destination and customs)
- Dispatch time:
- In‑stock items: typically dispatch within 1–3 business days
- Made‑to‑order (e.g., engraving/size customisation): dispatch within 7–14 days
- Tracking: a tracking link will be provided by email after dispatch
Duties & Taxes
- Duties and GST may be assessed by Australian customs.
- These charges, if any, are payable by the recipient to the carrier or customs upon delivery.
- We do not control these fees or timelines; please check local regulations if unsure.
Returns & Exchanges
- Change‑of‑mind returns: not accepted.
- Damaged/defective on arrival:
- Contact us within 7 days of delivery with photos and order details.
- After assessment, we will arrange an exchange for the same item or a price equivalent item.
- Custom/personalised items (e.g., engraving, custom sizing) are generally not eligible for return except where faulty.
- Your statutory rights under the ACL remain unaffected.
Services
- Engraving (selected styles): lead time usually 7–14 days
- Length & size customisation (selected styles)
- Gift packaging available
- Free lifetime cleaning; 1‑year free repair for eligible issues
FAQ
1. How long will delivery take to Australia?
Estimated 7–14 business days after dispatch, depending on your city and customs processing.
2. Do I need to pay duties or GST?
Duties and/or GST may be charged by Australian customs and are payable by the recipient upon delivery.
3. Can I return an item if I change my mind?
No. We don’t accept change‑of‑mind returns. Faulty items are eligible for exchange under our policy and your ACL rights.
4. What if my jewellery arrives damaged?
Please contact us within 7 days with photos and your order number. We’ll assess and arrange an exchange.
5. How long for engraving or custom sizing?
Typically 7–14 days to dispatch for made‑to‑order pieces. Let us know if you need an urgent timeline.
