About Order Cancellation
After the order confirmation on our website, if you request an order cancellation on account of personal reasons, you will be assessed a 3% transactions fee by the third party, eg. Credit card company, while $50 administration fee will be charged by us. Please be noted that we do not accept order cancellation for preorder products.
About Returns
Due to hygiene concerns, we do not accept returns for all products.
About Exchanges
You have 3 calendar days to exchange a product from the date you received it if there are product quality problems （non-human damage).
Exchanges are only valid for the following situations:
-the damage of a clasp/stud/chain making the product impossible to wear
-the falling out of a zircon / natural rock/pearl
Please contact us as soon as possible. We will arrange a one-time-off exchange. All shipping costs incurred by this exchange will be paid by Lingering Accessories.
Please be kindly noted that :
1. All exchanges are only valid for 3 days from the date you received them.
2. Every order may enjoy exchange service for one time only.
3. Only the same style and color items will be exchanged. (Exchanges for other styles or colors will not be accepted)
4. The minor damage caused during the shipping process is not a product quality problem.
4. The minor color difference between the products on photos and the physical products is not a product quality problem.
1 Year Free Maintenance Service
You have 365 calendar days to enjoy our free maintenance service from the date you received it if the clasp of products is damaged. Please contact us and we will arrange a one-time-off-free maintenance service. Please be kindly noted that all shipping costs incurred by this service will be paid by customers.
To achieve a better shopping experience for you, all 925 sterling silver accessories purchased on our website from 1/9/2021 may enjoy a permanent free cleaning service.
- You may leave your accessories at our store and send it by SF Express to us.It takes 7-14 days to clean yur accessories.(Please contact us for recipient information if you would like to send it to us.)
Please be kindly noted that :
1. Since all shipping costs incurred by this exchange will be paid by customers, all parcels not completed payment will not be received.
2. The risks of damage caused during the shipping process are taken by customers. We sincerely thank you for your understanding.
3. Due to the characteristics of 925 sterling silver accessories plated with rose gold and K gold, etc, the cleaning care can only help recover their radiant, but not the original color. For their daily care suggestions, please refer to our "Tips and Tricks" Page.
